An update on your energy rates

If you have recently received a rate change notice from us, this page will explain what's happening and why, along with providing some energy saving tips and what financial support is available.

What's happening with my rates?

Victorian residential and small business customers on a Market Offer, from 1 August 2024, your energy rates will be changing. 
 
New South Wales, South Australian and Queensland customers on a Market Offer, from 1 July 2024, your energy rates will be changing.

Some of our customers may also have been moved onto a new tariff.

Your new rates and tariff details (if applicable) can be found on the rate change notice you received in the post or via email.

For further information, please refer to the frequently asked questions section below. 

What's happening with my solar rates?

Our solar feed-in tariff in Victoria will be decreasing from 6.7 cents per kWh to 3.3 cents per kWh on 1 August 2024 for customers on a Market Offer.

Our solar feed-in tariffs in New South Wales, Queensland and South Australia will remain unchanged. If you're currently receiving a Premium or Distributor solar feed-in tariff (Queensland or South Australian customers only), please be assured that it also remains unchanged.

Couple in a kitchen reading a paper bill and looking concerned
High Bill Teaser

Make sure you're on our best available plan

This may be the first rate change you've had in a while.

Be sure to check the first page of your bill as there may be a better plan available for you. It will also give you an estimate on how much you could save on one of our current energy plans over the next 12 months based on your past energy usage. You can compare and change plans anytime online in just a few minutes.

What can I do to prepare for these changes?

We know change can be difficult, that's why we've prepared the following resources for you.

Frequently asked questions

We know that energy pricing can bring with it many questions, so we've provided answers below to some of the most common questions you may have.

We've varied your rates in accordance with applicable laws and terms as per your Market Retail Contract. However, unlike many of our other customers, we haven't changed your rates for more than 12 months. This means you have enjoyed lower rates for longer.

There may be cases where your tariff has also changed which has led to a rate change. We unfortunately are unable to support your previous tariff structure as it's no longer available.

You may not be on our best plan. If you'd like to compare and change your energy plan to one of our better offers, you can do this online in just a few minutes.

If you're receiving a solar feed-in tariff with us, please be assured that your solar feed-in tariff remains unchanged.

If you're currently receiving a Premium or Distributor Solar feed-in tariff (Queensland or South Australian customers only), please be assured that this rate also remains unchanged.

Your solar feed-in tariff in Victoria will be decreasing from 6.7 cents per kWh to 3.3 cents per kWh on 1 August 2024 for new and existing customers on a market offer.

The decrease is in line with the minimum feed-in tariff as set by the Essential Services Commission. The minimum flat rate feed-in tariff rate set by the Essential Services Commission for 2024-25 is 3.3 cents per kilowatt hour.

For more information on the minimum feed-in tariff, including a video on what factors are driving this change, visit the Essential Services Commission website.

If your recent rate change notice mentions a change to your electricity and/or gas tariff structure, this may be due to one of the following reasons:

  • A smart meter may have been installed or replaced, due to a fault, as requested by you or initiated by us
  • You may have asked us to apply to your electricity distributor for a change in tariff, and your distributor agreed to the change
  • Your electricity or gas usage changed, prompting your distributor to alter your tariff to better align with your usage
  • You installed solar panels at your premises which has required a meter upgrade to support the feed-in tariff and to allow tracking of your premises solar generation. As such your distributor has allocated you to a new tariff so that you can benefit from this
  • Your distributor has amended its network tariff bands and this has resulted in your premises being allocated to a new tariff

Tariffs are an important part of how an energy bill is calculated.

There are four main tariff types for electricity, one of which is linked to the type of meter or network tariff which is assigned to you:

  1. Single rate tariff - one flat charge for all usage regardless of what time electricity is used
  2. Time of use tariffs - many electricity tariffs are charged at a single rate (c/kWh), all day, every day. Time of tariffs, however, charge different usage rates depending on when electricity is used. For example, peak or off-peak times of the day
  3. Controlled load tariffs - a separate charge for high usage electricity appliances such as pools or hot water systems
  4. Demand tariffs - a typical energy bill will display two types of charges: a supply charge and usage charge. However, if you're on a demand tariff, you'll also be charged a third fee called a 'demand' charge. Find out more about demand tariffs below. 

To find out more about what tariff you are on, head to Energy tariffs explained.

A demand tariff is when you're charged based on the load you place on the network.

This is how actively you use electricity at a point in time. For example, if you're using lots of appliances at the same time.

Under this tariff, charges are based on a household's highest peak-period energy usage during a billing cycle.

This means brief spikes can have a big impact on your bill. But if you focus your energy use on off-peak periods, or spread out your energy use, you've got the opportunity to cut your costs.

To find out more about demand tariffs, head to Energy tariffs explained.

You may not be on our best available plan. We encourage you to check and compare your plan online. If you find a better plan, you can change offers in just a few minutes.

For our New South Wales, Queensland and South Australian customers
Refer to your rate change notice where you'll see the lowest annual price you could pay. However, this estimate may change based on your usage over the next 12 months.

For our Victorian customers
Refer to your recent rate change notice where you'll see an estimate based on your usage over the last 12 months*.

* If you are seeing $0 displaying this means we may not have enough historical data to provide you an estimate. In this case, we recommend using your plan comparison summary to compare rates in your rates change notice.

Australian households will receive a $300 rebate from the Australian Government. Eligible small businesses will receive $325.

This is to be paid in quarterly instalments on your electricity bill throughout 2024-25.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information about the Energy Bill Relief Rebate or for a range of other programs and concession rebates, visit our Government Assistance page.

Queensland households will get $1,000 off their electricity bills in 2024-25. This rebate will be automatically credited to eligible customer bills from 1 July 2024.

Households will also receive a $300 rebate and eligible small businesses $325 from the Australian Government, to be paid in quarterly instalments on your electricity bill throughout 2024-25.

We will automatically apply the bill relieft to your electricity account and there is nothing you need to do.

For more information about the Energy Bill Relief Rebate, the Cost of Living Rebate or for a range of other programs and concession rebates, visit our Government Assistance page.

Need further help?

Our team will be happy to assist. As we are expecting high call volumes, we recommend emailing your question to sales@alintaenergy.com.au to avoid the queue.

Please include three points of identification within your email so we can be sure that we're speaking with the primary account holder. Acceptable points of identification include:

  • Your full name as it appears on your bill
  • Date of birth
  • Phone number as it appears on your account
  • Account number or customer number

We'll get back to you as quickly as possible, though please allow up to five business days for a response.