Family Violence Support
We recognise that family violence is a serious and prevalent occurrence in Australian society. We aim to provide customers affected with safe, supportive and flexible assistance.
External Support Services
| Support services | Contact details |
|---|---|
| Emergency | 000 |
| National 1800 RESPECT National support available 24/7 for people experiencing sexual assault, domestic or family violence, their friends and family and for professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence. | 1800 737 732 www.1800respect.org.au |
| MensLine Australia The national telephone and online support, information and referral service for men with family and relationship concerns. Callers have access to 24-hour support, anywhere anytime. | 1300 789 978 mensline.org.au |
| Lifeline Lifeline is a national charity all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. | 13 11 14 www.lifeline.org.au |
| Support services | Contact details |
|---|---|
| Safe Steps Victoria’s 24/7 family violence response centre | 1800 015 188 www.safesteps.org.au |
| Elizabeth Morgan House Aboriginal Women’s Family Violence Services Provides refuge accommodation and specialist family violence services to Aboriginal women and their children. Their support also extends to parents of Aboriginal children, as well as partners and ex-partners of Aboriginal people. | (03) 9403 9400 www.emhaws.org.au |
| safeandequal.org.au Provides Victorian family violence workers and other professionals to find information, evidence-based resources and services to help them respond to family violence. | www.safeandequal.org.au |
| WIRE A generalist information, support and referral service run by women and non-binary people for women, non-binary and gender-diverse people. | 1300 134 130 www.wire.org.au |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| NSW Domestic Violence Helpline Providing counselling and referrals to women experiencing domestic and family violence 24/7 | 1800 656 463 www.facs.nsw.gov.au |
| Ask Izzy Ask Izzy is a website that connects peope in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| DVConnect Helps Queenslanders find pathways to safety, away from domestic, family and sexual violence. | 1800 811 811 www.dvconnect.org |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| Domestic Violence Crisis Line Supports women and their children who are experiencing domestic and family violence and are committed to helping people find safety and support during and after experiencing abuse. | 1800 800 098 www.womenssafetyservices.com.au |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
| Support services | Contact details |
|---|---|
| Women’s Domestic Violence Helpline A state wide 24 hour service providing support for women, with or without children who are experiencing family and domestic violence. | 1800 007 339 https://www.wa.gov.au/service/community-services/community-support/womens-domestic-violence-helpline |
| Ask Izzy Ask Izzy is a website that connects people in need with various services, including housing, meals, financial assistance, family violence support, counselling, and more. It is free, anonymous, and features thousands of services listed across Australia. | https://askizzy.org.au If you're on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don't have credit or access to Wi-Fi. |
