Natural Disaster Support

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It’s already been a challenging year and we’re aware that every Australian summer brings another bushfire season that has the potential to further affect customers and communities across the country.

If you’re struggling to pay your bill, directly due to a bushfire or for any other reason, we can offer you a range of different payment options to help you get back on track. Visit our Covid-19 support page for more information.

For our affected customers

If you’ve lost your home or business, we’re deeply sorry that you’re experiencing such unimaginable loss or damage due to a bushfire. Please get in touch and we’ll look to provide immediate assistance.

For anyone affected, please call us on 1300 766 990 to discuss the options available to you. We’re available Monday to Friday from 8am to 6pm and Saturdays from 8am to 12pm (AEST) or email

For all our customers

Please take care and stay safe this bushfire season. We’d also like to thank the emergency services that continue to work tirelessly to protect Australian communities, lives and wildlife each year.

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