Nothing gives you that dreaded feeling quite so much as an unexpectedly large bill.
Occasionally, your household energy usage may be much higher than anticipated – particularly during a chilly winter with more time spent at home. So even when you know your next energy bill is fast approaching, nothing can quite prepare you for bill shock.
The information below will help you learn about bill shock and how to manage it, so you can help to avoid it happening again. Remember, if you need payment assistance or further advice, we’re always here to help.
Bill shock is a common problem for Australian families concerned about cashflow. It’s the reaction you feel when you receive a bill that is higher than what you were expecting.
The silver lining is that bill shock can be managed, either directly with your energy retailer or through personal budgeting. There are also things your household can do to try to avoid it happening again.
Having a great value energy plan is an important first step in minimising your energy costs. But there are other factors that can lead to higher than expected bill.
In most cases, you’ve simply used more energy than usual. Households typically use energy for heating, hot water and cooking – all the things that make a cold winter’s day more comfortable.
If you’ve received a bill that is higher than expected, take a look at our handy checklist to investigate a little further.
Try not to panic – we’ll work with you to keep you connected. We can help you with arranging a payment plan or alternative payment options based on your individual circumstances. For more information, see our Hardship Program.
If you need further financial assistance, we’re here to support you with further payment assistance options and advice. Please don’t hesitate to get in touch by visiting alintaenergy.com.au/update to find out how we can help.
Most people have experienced bill shock at some point in their lives. The important thing is that you learn from it and take some steps to help avoid it happening again. We’ve added some tips below for inspiration.