Customer Support

Contact Alinta Energy

Please note we’re currently experiencing a delay in responding to customer queries sent via our online enquiry form. If your matter is urgent please call us, or if you’d prefer, you can send a PM via our Facebook page at facebook.com/alintaenergy.

13 37 02

For our residential customers

Monday to Friday from 8am to 8pm (AEST)
Saturday 9am to 5pm

Overseas
+61 8 6254 3506

Residential Enquiry Form

13 39 08

For our small business customers

Monday to Friday from 8am to 8pm (AEST)
Saturday 9am to 5pm

Small Business Enquiry Form


Email
customer.service@alintaenergy.com.au

 


Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007

 


Fax
1300 781 235


Facebook
facebook.com/alintaenergy

 


Emergencies or faults
13 37 02
Select option 1 (24 hours, 7 days) or
call the phone number listed on your account

Sydney head office


Head Office 
Grosvenor Place, Level 13, 225 George Street, 
Sydney NSW 2000

Victoria Office 
Level 16, 40 City Road 
Southbank VIC 3006

Western Australia Office 
Level 18 Raine Square, 300 Murray Street 
Perth WA 6000

South Australia Office 
1 King William Street, 
Adelaide SA 5000

Speak & Listen service

To use the Speak & Listen service, please call 1300 555 727

National relay service

To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.

Interpreter service

To use an Interpreter Service, please call 1300 297 727

 

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