Contact Alinta Energy

Please note we’re currently experiencing a delay in responding to customer queries sent via our online enquiry form. If your matter is urgent please call us, or if you’d prefer, you can send a PM via our Facebook page at

13 37 02

For our residential customers

Monday to Friday from 8am to 6pm (AEDT)
Saturday 8am to 12pm (AEDT)

+61 8 6254 3506

Residential Enquiry Form

13 39 08

For our small business customers

Monday to Friday from 8am to 6pm (AEDT)
Saturday 8am to 12pm (AEDT)

Small Business Enquiry Form

Small Business:


Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007


1300 781 235



Emergencies or faults
1300 848 364
Select option 1 & option 1 again (24 hours, 7 days)
Or directly call your distributor; the number is on the top right of your bill
For more information, please visit our Emergencies or faults page 

Sydney head office

Head Office 
Grosvenor Place, Level 13, 225 George Street, 
Sydney NSW 2000

Victoria Office 
Level 16, 40 City Road 
Southbank VIC 3006

Western Australia Office 
Level 18 Raine Square, 300 Murray Street 
Perth WA 6000

South Australia Office 
1 King William Street, 
Adelaide SA 5000

Speak & Listen service

To use the Speak & Listen service, please call 1300 555 727

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National relay service

To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.

Interpreter service

To use an Interpreter Service, please call 1300 297 727