For customers impacted by the recent floods, we're here to help. Potential scam alert for customers, learn more here.
Contact Alinta Energy
Please note we’re currently experiencing a delay in responding to customer queries sent via our online enquiry form. If your matter is urgent please call us, or if you’d prefer, you can send a PM via our Facebook page at facebook.com/alintaenergy.
13 37 02
For our residential customers
Monday to Friday from 8am to 8pm (AEST)
Saturday 9am to 5pm
Overseas
+61 8 6254 3506
13 39 08
For our small business customers
Monday to Friday from 8am to 8pm (AEST)
Saturday 9am to 5pm
Email
customer.service@alintaenergy.com.au
Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
Fax
1300 781 235
Facebook
facebook.com/alintaenergy
Emergencies or faults
13 37 02
Select option 1 (24 hours, 7 days) or
call the phone number listed on your account
Head Office
Grosvenor Place, Level 13, 225 George Street,
Sydney NSW 2000
Victoria Office
Level 16, 40 City Road
Southbank VIC 3006
Western Australia Office
Level 18 Raine Square, 300 Murray Street
Perth WA 6000
South Australia Office
1 King William Street,
Adelaide SA 5000
Speak & Listen service
To use the Speak & Listen service, please call 1300 555 727
National relay service
To use the Teletypewriter (TTY) service, please call 13 36 77. This is available for the cost of a local call.
Interpreter service
To use an Interpreter Service, please call 1300 297 727