Supporting our customers

We understand the critical role that energy plays in the everyday lives of Australians. It's imperative we keep delivering for our customers in these challenging times.

For our customers in New South Wales, South Australia, Queensland and Victoria

If you’ve been financially impacted by COVID-19, we’re here to support you.

For our residential customers

Our Hardship Program is available to you, don’t hesitate to get in touch we can help you with:

  • Arranging a payment extension online, setting up a payment plan or alternative payment options to help you through your individual circumstances,
  • Providing advice on relevant government assistance programs or organisations with financial counselling services,
  • Ensuring all relevant government concessions and rebates are applied to your account,
  • We’ll ensure you stay connected – there will be no disconnections for affected customers receiving hardship assistance until 31 July 2020,
  • We’ll regularly keep in touch with you to see how you’re going.

For our small business customers

We understand that many small businesses have unfortunately been financially impacted by COVID-19, we’re here to help. Please don’t hesitate to call us, we can help you by arranging a payment extension online, setting up payment plans or alternative payment options to suit your individual business circumstances. We’ll also ensure you stay connected.

How to get in contact

For residential and small business customers in New South Wales, South Australia and Queensland, give us a call on 13 37 02 or if you prefer, email us at customer.service@alintaenergy.com.au

For our Victorian customers, give us a call on 1300 721 753 or email alinta.assist@alintaenergy.com.au

For our Large Commercial & Industrial Customers

For larger business customers, we understand that you may also be facing unique challenges, if you have any questions please email us on ci.services@alintaenergy.com.au