A message from our CEO

Our CEO & MD, Jeff Dimery provides an update on the plans we have in place with ensuring reliable energy generation, along with our continuing commitment to doing all that we can for our customers, staff and the community.

I wanted to advise you about our business continuity plans during the rapidly evolving situation relating to the COVID-19 pandemic.

This is a challenging time for all of us and the health, wellbeing and safety of our employees, customers and the community is our number one priority.

Our approach aligns with the advice of the Australian Government, state authorities and relevant regulatory bodies.

Energy generation

At Alinta Energy we take seriously our role in delivering an essential service for our customers.

Our energy generation assets each have specific plans in place to support ongoing generation.

In particular, as part of the current response for the 1,100 MW Victorian Loy Yang B Power Station in the Latrobe Valley, the team has implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.

Supporting our customers

We understand the critical role that energy plays in the everyday lives of Australians. It’s imperative we keep delivering for our customers.

For our customers in New South Wales, Victoria, Queensland and South Australia
  • The impacts of COVID-19 mean that unfortunately our call centres may be experiencing longer than usual wait times, we’ve also had to make changes to our usual contact hours. For further information, and additional ways of how you can get in contact with us click here
  • For customers experiencing hardship directly due to the impacts of COVID-19 or for any other reason, we can offer you a range of different payment options to help you get back on track. For customers in New South Wales, Queensland and South Australia please call us on 13 37 02 or if you prefer, email us at customer.service@alintaenergy.com.au. For our Victorian customers, please call us on 1300 721 753 or email alinta.assist@alintaenergy.com.au

Our office-based teams

To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we have implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.

For roles that continue to work in our office locations, the reduction in the number of employees on site is enabling us to implement social distancing.

Thank you for your ongoing support and patience at this time. We’re committed to continuing to deliver for you, so please don’t hesitate to reach out if you have questions.

Please take care.