If an electricity meter needs replacing, for example when installing a solar system or solar panels, the replacement meter will be installed within 15 business days of the request, unless we’ve agreed another date with you.
If there’s no electricity supply at the premises, a new connection will need to be arranged. Once the supply has been connected to the site a meter will be installed within 6 business days of being informed that any requisite connection service has been completed. unless we’ve agreed another date with you.
A new connection is when electricity supply is being connected to a site where none existed before. In practice, new connections are most often new builds recently completed. Under the final rule, retailers will be required to provide a metering installation for a new connection by a date agreed with the small customer. If no date is agreed, then the retailer must install the meter within six business days of being informed that any requisite connection services are complete.
A simple meter exchange is when an existing electricity meter is being replaced with a new meter and a connection alteration is not required. For example, the installation of a small rooftop solar PV system may require a simple meter exchange. In cases where a simple meter exchange has been requested, the final rule requires retailers to install the meter by a date agreed with the small customer. If no timing is agreed, the retailer must install the meter within 15 business days of having received a formal request from an existing small customer. The Commission considers a timeframe of 15 business days is appropriate given there are more installation steps than for new connections.