Emergency message: Suspicious credit card activity alert. Click here for more information.
If you’ve recently received a rate change notice from us, here you’ll find some frequently asked questions, energy saving tips and information about the support available to you.
Head to alintaenergy.com.au or the URL in your bill change notice.
Select ‘Energy for my home’ or ‘Energy for my business’ to find our available plans.
Enter your post-code, select electricity, gas or both
Select ‘Edit requirements’ and input your address or NMI – you can find your NMI on the top left hand-side of the second page of your bill.
Inputting your address or National Meter Identifier (NMI) will ensure we show plan pricing that reflects your properties network tariffs and rates.
Compare plans using the % off the default market offer and the estimated annual amount for your network tariff structure in your distribution zone. To find your current rates, % and estimated annual amount; head to your bill change notice, where you can find this information on the second page.
If you would like to compare rates; use the ‘view electricity rates’ drop down on our website and compare against your new rates shown on your bill change notice displayed on the electricity rates summary page.
If you would like to change your plan, click "Select plan & apply" be sure to have your electricity or gas account number handy.
Improving energy efficiency at home doesn’t have to be difficult.
Here we break down what areas in an average Australian home* use the most energy so you can make the most impact in reducing your energy costs:
* Referenced from; https://www.sa.gov.au/topics/energy-and-environment/using-saving-energy/home-energy-use
There are many simple changes you can make in your home to help keep your energy bills down. Small adjustments one step at a time, can really add up. To help you, here’s our top energy-saving tips that can get you on your way to saving on your electricity and gas all year round.
Choosing the right billing options for your home or business can help you feel organised, stay on budget and plan for the future. Here, we break down what options are available to you.
Monthly billing: Switching to monthly billing is a simple way to help you budget each month and avoid one quarterly payment. If you have a smart meter, it’s a simple switch that we can change for you over the phone.
SmoothPay is an automated payment option. You can choose to have payments withdrawn weekly, fortnightly, or monthly, based on an estimated amount. This simplifies the process, saves you time, and provides a regular schedule. At the end of each billing period, any balance adjustments will be either credited or billed.
MyAccount: Take advantage of MyAccount and make a payment anytime via your MyAccount to get ahead. Simply log in to MyAccount, and press ‘make a payment’ on your dashboard. This means you can make pre-payments anytime that suits you.
Your energy bills consist of two types of costs – fixed (costs you can’t control) and non-fixed costs (costs you can control).
Check out this video below.
Cutting your usage is the key to saving energy and money. Check out our energy saving tips and ideas here.
Improving energy efficiency at home doesn’t have to be difficult.
Here we break down what areas in an average Australian home* use the most energy so you can make the most impact in reducing your energy costs:
* Referenced from; https://www.sa.gov.au/topics/energy-and-environment/using-saving-energy/home-energy-use
There are many simple changes you can make in your home to help keep your energy bills down. Small adjustments one step at a time, can really add up. To help you, here’s our top energy-saving tips that can get you on your way to saving on your electricity and gas all year round.
Choosing the right billing options for your home or business can help you feel organised, stay on budget and plan for the future. Here, we break down what options are available to you.
Monthly billing: Switching to monthly billing is a simple way to help you budget each month and avoid one quarterly payment. If you have a smart meter, it’s a simple switch that we can change for you over the phone.
SmoothPay is an automated payment option. You can choose to have payments withdrawn weekly, fortnightly, or monthly, based on an estimated amount. This simplifies the process, saves you time, and provides a regular schedule. At the end of each billing period, any balance adjustments will be either credited or billed.
MyAccount: Take advantage of MyAccount and make a payment anytime via your MyAccount to get ahead. Simply log in to MyAccount, and press ‘make a payment’ on your dashboard. This means you can make pre-payments anytime that suits you.
Your energy bills consist of two types of costs – fixed (costs you can’t control) and non-fixed costs (costs you can control).
Check out this video below.
Cutting your usage is the key to saving energy and money. Check out our energy saving tips and ideas here.
Alinta Energy recognises that prices increases can be difficult and we want to support our customers in anyway we can. For available hardship, Government assistance, payment assistance and additional ways of how you can get in contact with us, see below.
Our customer service teams are experiencing higher than usual call volumes. For our existing customers, to access your account details 24/7 register or log into MyAccount, and for additional ways to get in touch, send us a private message on Facebook or send us an online enquiry.
Log in to MyAccount to access your account information, concession details, payment arrangements and more.
We’re reviewing our market offers. While we complete our review, we’re offering electricity and gas standing offers to residential and small business customers. We expect to finalise our review and release new products in the coming weeks and months.