Scam Information

Potential scam warning to customers

Alinta Energy has become aware of a potential scam directed at current customers. A customer representative claiming to be calling from Alinta Energy has requested customers to pay outstanding amounts on their account by providing financial information, including credit card or bank account details directly over the phone.

To assist you in making sure you are protected, we want you to feel safe in knowing the facts when it comes to sharing your personal and banking information with Alinta Energy.

  • You should not trust any phone call that does not display caller ID. Calls made by or on behalf of Alinta Energy will always display the caller’s phone number.
  • Alinta Energy does not currently market additional discounts over the phone with its products, the discounts shown on our website are what we are currently offering in market. To view our current offers, visit alintaenergy.com.au, select your state and visit our plan information page, enter your postcode, where you’ll then be able to view the most relevant offers and pricing in your area.
  • You can securely pay your bill by phone using our automated bill payment system which can be accessed by calling 13 37 02 and selecting option 4.

You should only update your account information using MyAccount or with an authorised Alinta Energy Customer Care representative, whereby you have initiated the call and the phone number you dialled came from a trusted source, such as our website, your bill or our marketing materials.

We will always provide a customer reference number to you over the phone that can be used to reference your account details via our billing system at a later date.

Only authorised energy retailers and their affiliated sales channels will be able to verify your address using your NMI (National Meter Identification number), and only authorised energy retailers and their affiliated sales channels can match your address with your NMI.

What should you do if you think you have been targeted?

If you think you may have provided a third party with your credit card or bank account details over the phone as part of this, or any other suspected Alinta Energy scam, please contact your bank or financial institution immediately and notify us by calling 1300 557 741.

If you do receive a call that you think may have been a scam, please lodge it with the Federal Government's Scam Watch website at scamwatch.gov.au or call the ScamWatch ACCC Info Centre on 1300 795 995.

Please contact your local police if you believe you may be the victim of fraud.

Kind Regards,

The Alinta Energy Team