If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Contact Alinta Energy
We're here to help with any questions, feedback, or assistance you may need. Our team is dedicated to providing exceptional service, whether you're an existing customer or looking to join.
NOTE
Below content is fetched from XF -> /content/experience-fragments/alinta/personalisation/contact-us/master.html
For updating other components on the page, please use component browser
Residential support
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 8am to 6pm (AEDT)
Saturday 8am to 12pm (AEDT)
13 37 02
Overseas
+61 3 5909 9033
Business contact
Monday to Friday from 8am to 6pm (AEDT)
Saturday 8am to 12pm (AEDT)
13 39 08
Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
facebook.com/alintaenergy
Fax
1300 781 235
Emergencies or faults
13 37 02
Select option 1 & option 1 again (24 hours, 7 days)
Or directly call your distributor; the number is on the top right of your bill
For more information, please visit our emergencies and faults page
National Relay Service (NRS) and interpreter service
National Relay Service
Interpreter
- If you are Deaf, hard of hearing or have a speech/communication difficulty, please contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Provide the NRS with our phone number 1300 421 575.
Please visit the website for more information about the National Relay Service.
To access our interpreter service, please call 1300 297 727.
Residential support
If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 7am to 5pm local QLD time (AEST)
Saturday 7am to 11am local QLD time (AEST)
13 37 02
Overseas
+61 3 5909 9033
Business contact
Monday to Friday from 7am to 5pm local QLD time (AEST)
Saturday 7am to 11pm (AEST)
13 39 08
Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
facebook.com/alintaenergy
Fax
1300 781 235
Emergencies or faults
13 37 02
Select option 1 & option 1 again (24 hours, 7 days)
Or directly call your distributor; the number is on the top right of your bill
For more information, please visit our emergencies and faults page
National Relay Service (NRS) and interpreter service
National Relay Service
Interpreter
- If you are Deaf, hard of hearing or have a speech/communication difficulty, please contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Provide the NRS with our phone number 1300 421 575.
Please visit the website for more information about the National Relay Service.
To access our interpreter service, please call 1300 297 727.
Residential support
If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 7.30am to 5.30pm local SA time (ACDT)
Saturday 7.30am to 11.30am local SA time (ACDT)
13 37 02
Overseas
+61 3 5909 9033
Business contact
Monday to Friday from 7.30am to 5.30pm local SA time (ACDT)
Saturday 7.30am to 11.30am local SA time (ACDT)
13 39 08
Postal address
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
facebook.com/alintaenergy
Fax
1300 781 235
Emergencies or faults
13 37 02
Select option 1 & option 1 again (24 hours, 7 days)
Or directly call your distributor; the number is on the top right of your bill
For more information, please visit our emergencies and faults page
National Relay Service (NRS) and interpreter service
National Relay Service
Interpreter
- If you are Deaf, hard of hearing or have a speech/communication difficulty, please contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Provide the NRS with our phone number 1300 421 575.
Please visit the website for more information about the National Relay Service.
To access our interpreter service, please call 1300 297 727.
Residential support
If you have questions around billing, payment or general enquiries about your account or our services, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Business support
For business account management, or other enquiries such as billing, quotes or general feedback, simply fill out our enquiry form so we can assist you. We'll get back to you as soon as possible, usually within a business day.
Residential contact
Monday to Friday from 8am to 6pm (AWST)
Saturday 8am to 12pm (AWST)
Local call free from anywhere in WA excluding mobiles
13 13 58
Interstate
1800 677 945
Overseas
+61 3 5909 9040
Postal address
Alinta Energy
Locked Bag 55
Perth WA BC 6849
facebook.com/alintaenergy
Fax
1800 651 161
Emergencies or faults
13 13 58
24 hours, 7 days or call the phone number listed on your account
National Relay Service (NRS) and interpreter service
National Relay Service
Interpreter
- If you are Deaf, hard of hearing or have a speech/communication difficulty, please contact us through your preferred NRS call channels detailed on the National Relay Service website.
- Provide the NRS with our phone number 1300 421 575.
Please visit the website for more information about the National Relay Service.
To access our interpreter service, please call 1300 297 727.
Customer support centre
If you have a common query, check out our support page for popular topics including tariffs, MyAccount and much more.