Government available assistance

Each State Government offers a range of programs and concession rebates. Here you can find information on what may be available to you.


Queensland Government - 2020 Asset Ownership Dividend Payment

The Government has just announced that households would benefit from a further $50 Asset Ownership Dividend payment as part of the recent Utility Relief Payment scheme.

To further assist households during the COVID-19 pandemic, the Government has decided to bring forward the fourth $50 Dividend payment to the second half of 2020.

It is proposed the credit will be applied to eligible Alinta residential electricity customer with customers to start seeing the Dividend on electricity bills between September 2020 and November 2020 depending on when their next bill falls due.

Previous rebates were automatically applied to applicable customers’ electricity accounts on 30 April 2018 and 30 April 2019, appearing as a $50 credit.

These rebates are in addition to any other energy rebate or concession that a customer may be eligible for. For further information visit the Queensland Government website page here.

Queensland Government Programs & Rebates

Electricity and gas rebates are available to customers with certain concession cards. The Home Energy Emergency Assistance Scheme is also available to help low-income households pay energy bills at a time of crisis or in emergencies.


Victorian Government Programs & Rebates

The Victorian Government offers a range of programs and concession rebates for concession card holders. These include an annual electricity concession, a controlled-load concession, or an excess gas or electricity concession if your costs are more than you expected.

Please visit the Victorian Government site here to check if you’re eligible for any of these rebates.

New South Wales

New South Wales Government Programs & Rebates

There are several energy rebates options for New South Wales customers. If you hold a concession card, you may be eligible for a low-income householder rebate, or a gas rebate. If you receive a Family Tax Benefit payment and have dependent children, you may be eligible for a family energy rebate.

If you’re struggling to pay your energy bill due to COVID-19 or for any other reason, you may also be able to apply for the Energy Accounts Payment Assistance Scheme.

To check if you are eligible or to apply for any of these rebates or schemes online, please visit the NSW Government website here.

South Australia

South Australia Government Programs & Rebates

South Australia has a Cost of Living Concession scheme that assists those with low or fixed incomes with the cost of their living expenses, including energy bills. To check if you are eligible or to apply for the scheme online, please visit the South Australian Government website here.