With Direct Debit, the amount due will be paid on the due date of each bill automatically from your preferred payment method.
You’ll still receive a bill, so you can easily keep track of your energy consumption.
Unfortunately, for customers who are currently on a payment plan, we’re unable to sign you up to direct debit.
There are several ways you can set up your direct debit.
Head to your MyAccount and select ‘Set up Direct Debit’.
All you will need is your preferred payment details (bank account, debit or credit card) to set up direct debit.
MyAccount is the easiest way to set up direct debits for multiple accounts.
Log in to MyAccount now to set up your Direct Debit.
You’ll need to enter the following:
If you’d like help over the phone to set up your Direct Debit or SmoothPay instalments, call us on 1300 191 986.
You can use several payment methods to set up Direct Debit through our online portal, this includes:
Unfortunately no, if you have any current outstanding bills please pay the amount owing as you normally would. The Direct Debit that you have set up from your preferred payment method will only be activated for any future bills.
Your direct debit will show as set up on your MyAccount dashboard and settings page. If a payment is unsuccessful, we’ll contact you.
Yes, your Credit Card details will be updated in our system should you provide new details via the online Direct Debit sign-up.
You’ll be able to setup Direct Debit for multiple accounts easily via your MyAccount. Just simply select the accounts you wish to have the Direct Debit set up for and enter your preferred payment details only once. If you’re unable to see all your accounts in MyAccount, you may have different customer numbers and we will need to merge your accounts. Please call us on 13 37 02 to have this done.
Unfortunately no, you will only be able to sign up to Direct Debit once the switch has taken place and your account has been established in our systems.
To cancel your Direct Debit, head to your MyAccount Settings page and simply select ‘Remove’ for the direct debits you want cancelled. Alternatively, you can contact us on 13 37 02.
As there are several instalment options to set up SmoothPay, you will need to contact us directly to discuss. Please call 13 37 02.
Once successfully set up, you can view your SmoothPay in MyAccount.
