FAQ / Help

Here are answers to some common questions you may have. If the answer to your questions isn't here, check out our support page or you can contact us and we'll find the answer for you.

Alinta Energy Solar

How long is the warranty period for my Alinta Energy Solar System

Who do I contact if there are any issues with my Alinta Energy Solar System


Does Alinta Energy provide any services for customers with special needs?

Does the supply charge apply even if I have gas connected but don't use it?

How can I calculate my next bill?

How often do I receive my Alinta Energy bill?

Is there a State Government Energy Rebate for pensioners and other concession card holders who are Alinta Energy customers?

What is an estimated account?

What is the account establishment fee for?

What is the supply charge for?

Why is my gas bill higher than usual?

Have we answered your question?

Will Alinta Energy ever ask for my personal details over email?

Customer Information

What is the impact of the removal of carbon tax on energy prices?

Where can I find the Customer Charter

Who is Alinta Energy Assist?

Having trouble seeing your bills in MyAccount

Do you have more than one account with Alinta?

Have you added your Alinta account number to your "Your Account" profile?

Your bill does not appear, you get a blank page when clicking on due date