Customer Spotlight: Rocky Bay

Rocky Bay is one of our valued energy customers, enhancing abilities and enriching lives for people living with disability in Western Australia. We caught up with them to ask about the services they provide.

What does your business do?

Rocky Bay is a leading provider of disability services, offering choice and independence to people of all ages living with disability in Western Australia. Our breadth of services, equipment and facilities, highly experienced employees and large team of support staff ensure we can offer support tailored to customers and their families.

With a focus on quality and service excellence, Rocky Bay works with people of all ages and abilities, delivering relevant therapies, long and short term accommodation, the latest equipment and technology, innovative leisure and social programs, training, and employment readiness programs, in the home, at our hubs or in the community.

What’s the story behind your business?

Rocky Bay is proud to be leading the way in West Australian disability services and community inclusion to achieve our purpose of optimising the quality of life for people living with disability.

  • Most diverse client base – all ages and abilities
  • Broadest range of services – clinical services, leisure and lifestyle services, home and community support and training services
  • Values of providing excellent customer service, looking for better ways, working together and being professional and accountable
  • Guide over 950 employees to deliver exceptional service
  • Individualised services, tailored to specific needs and life goals
  • Innovative practices using the latest technology, environmental controls and clinical techniques
  • Community engagement through volunteering, leisure activities and events
  • A determination to fill service gaps where there is a need

Today, we support over 3,090 people of all ages living with disability in Western Australia.

What’s your favourite thing about operating in WA?

The amazing diversity; not just geographic diversity in such a huge area, but as the first port of call for many people from all over the world. WA is home for some of the world's largest mining companies bringing investment that is benefiting the whole of the community with infrastructure and entertainment developments. A relaxed nature of its people mixed with a determination to succeed creates a good balance between working hard and working together.

What’s been the best part of your experience with Alinta Energy?

Our customer experience is valued, Rocky Bay can merely request a specific need and it will be actioned by our account manager, Jessica Fazackerley. We hope to be receiving the best possible market price in comparison with other utility companies.

We have developed a really good relationship over a period of 5 years and will hope to continue with continued support going into the New Year. We appreciate the support during requests for donations, particularly during our golf day initiative.

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