Understanding your energy costs and rates

We know energy costs matter and price changes can have an impact. Here’s what’s changed, what it means for you - plus ways to manage your energy use and get support if you need it.

On this page
What's changing and when Why rates are changing What it means for your bill Understanding tariffs

What would you like to do?

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Check if you're on the best plan
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Find ways to lower your costs
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Get help paying your bill

What’s changing and when

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If your rates are changing, we'll let you know by email or post, depending on your communication preferences.

As energy rates vary based on your state, distributor, tariff and plan, the best place to find your new rates is your personalised Rates Notice. If you haven't received a Rates Notice, your rates may not be changing at this time.

Your Rates Notice will either be included as an attachment to the email we send you, or on the reverse side of the letter you receive. 

Want to see your current plan and rates? Log in to MyAccount or the Alinta Energy app and go to View Plan to see the plan and rates that apply to your account.

NSW, SA and QLD

Standing Offer and Market Offer electricity and gas rates will change from 1 July 2026.

VIC

Electricity Standing Offer rates will change from 1 July 2026.
Gas Market Offer rates will change from 1 August 2026.

Your next bill after the date of change will reflect the new rates.

If you're in WA, your rates and Account Service Fee will change from 1 July 2026.

Standard Solar feed-in tariff (FIT) changes

From 1 July 2026, the standard solar feed-in tariff will be:


  • NSW – 3c/kWh
  • QLD – 2c/kWh
  • SA – 0.5c/kWh

Why rates are changing

Sometimes we need to adjust our pricing to reflect a range of factors, including the costs involved in supplying your energy. Some factors that contribute to our costs include:


  • Buying electricity and gas
  • Maintaining the network (the poles and pipes that deliver energy to your home)
  • Running our business
  • Changes in the energy market

We understand price changes can be challenging, and we’re here to help you understand your options and manage your energy costs.

Solar Feed-in Tariff Changes

1 in 3 Australian homes now have solar panels sending energy back into the grid. When there’s lots of extra power, it’s worth less, so the amount we pay you for it (your solar feed-in tariff) can change.

Could you save on a different plan?

The easiest way to check if you're on the best available plan is through MyAccount.

You can:


  • Review your current rates
  • Compare available plans
  • Switch plans in minutes
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Compare plans in MyAccount
Screen shot of Alinta Energy app showing the hourly rate usage of electricity with solar feed-in

What it means for your bill

How much your bill changes will depend on a few things, including:


  • How much energy you use
  • Your tariff type
  • The plan you’re on
  • The time of day you use energy

The best way to understand your bill is to track your usage in MyAccount or the Alinta app.

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Track your usage
Screen shot of Alinta Energy app showing the hourly rate usage of electricity with solar feed-in

Understanding tariffs

Tariffs are one of the key factors that make up your energy bill. Common types include single rate, time of use and demand tariffs. The tariff you’re on usually depends on your meter and the network you’re connected to.

If you’re unsure about tariffs and which one you’re on, we can help. 

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Learn about tariffs

Need help managing your bill?

If you’re finding it hard to pay your bill, we’re here to help.

We can support you with:


  • Payment extensions and payment plans
  • Government assistance and rebates
  • Concessions and discounts
  • Ongoing support if you need it


If you have a concession card or receive government payments, you may be eligible for additional rebates or concessions.

Support options

Frequently asked questions

No. Your existing payment arrangements and discounts will continue as normal unless we tell you otherwise.

A Standing Offer is a basic plan that all retailers (such as Alinta Energy) must legally offer. It uses standard terms and conditions with prices based on a government benchmark.  

A Market Offer is a plan set by the retailer. It may include different pricing and benefits, such as discounts, incentives, time-of-use rates or other features.

This is an estimate of your yearly energy cost, based on average usage for a typical home in your area. Your actual costs may be different depending on:

  • How much energy you use

  • Your tariff type

  • Seasonal changes 

  • The size of your household

The best way to understand your costs is to track your usage in MyAccount or the Alinta app.

We’re here to help

Whether you want to better understand your bill, compare plans, reduce your usage or get support, our team is here to help.

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Contact us


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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