We understand the critical role that energy plays in the everyday lives of Australians and because of this, we wanted to let you know that we’re here to support our customers, our staff and the community. For further information and guidance, including hardship assistance and additional ways of how you can get in contact with us, please see the options below.
We understand the critical role that energy plays in the everyday lives of Australians. It’s imperative we keep delivering for our customers in these challenging times.
If you’ve been financially impacted by COVID-19, we’re here to support you.
We understand that many small businesses have unfortunately been financially impacted by COVID-19, we’re here to help. Please don’t hesitate to call 13 13 58, we can help you by arranging payment extensions, setting up payment plans or alternative payment options to suit your individual business circumstances. We’ll also ensure you stay connected.
For larger business customers, we understand that you may also be facing unique challenges, if you have any questions please email us on email@example.com
We’re operating normal hours of service and our local team is ready to answer your calls. You can reach us on 13 13 58 and our team will continue to provide the very best service we can. We note that we may experience some slight delays from time to time as we adapt to the ever-changing situation and we appreciate your patience should this occur. Alternatively, you can send an online enquiry by clicking here, or visit My Account where you can view account information, billing and payment history and much more.
At Alinta Energy we take seriously our role in delivering an essential service for our customers.
Our energy generation assets each have specific plans in place to support ongoing generation.
The teams at our power stations have implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.
If you’re looking to switch to Alinta Energy, you can easily sign up online here, All you’ll need is an email address, form of ID and 5 minutes – we’ll then take care of the rest.
We can help you to set up the gas supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, we can get you connected, visit our moving home page here.
To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we have implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.
For roles that continue to work in our office locations, the reduction in the number of employees on site is enabling us to implement social distancing.
Finally, if you’d like more information on the Coronavirus (COVID-19), you can visit:
Once again, thanks for your patience during this challenging event. And to all our customers and Alinta Energy team our number one focus is on your health and wellbeing. You can also find out how you can protect you, your family and the community by visiting the Australian Government Health Department information page.