Our continuing commitment to you

We understand the critical role that energy plays in the everyday lives of Australians and because of this, we wanted to let you know that we’re here to support our customers, our staff and the community. For further information and guidance, including hardship assistance and additional ways of how you can get in contact with us, please see the options below.

Supporting our customers

We understand the critical role that energy plays in the everyday lives of Australians. It’s imperative we keep delivering for our customers in these challenging times.

For our customers in Western Australia

If you’ve been financially impacted by COVID-19, we’re here to support you.

For our residential customers

Our Continuous Energy Program is available to you. Don’t hesitate to get in touch by calling 13 13 58, we can help you with:

  • Arranging a payment extension online, setting up a payment plan or alternative payment options to help you through your individual circumstances,
  • Providing advice on relevant government assistance programs, including the Energy Concession Extension Scheme (ECES), or organisations with financial counselling services,
  • We’ll ensure you stay connected – there will be no disconnections for affected customers receiving hardship assistance until 31 July 2020,
  • We’ll regularly keep in touch with you to see how you’re going. 
For our small business customers

We understand that many small businesses have unfortunately been financially impacted by COVID-19, we’re here to help. Please don’t hesitate to call 13 13 58, we can help you by arranging payment extensions, setting up payment plans or alternative payment options to suit your individual business circumstances. We’ll also ensure you stay connected.

For our Large Commercial & Industrial Customers

For larger business customers, we understand that you may also be facing unique challenges, if you have any questions please email us on ci.operations@alintaenergy.com.au

Continuing local support

We’re operating normal hours of service and our local team is ready to answer your calls. You can reach us on 13 13 58 and our team will continue to provide the very best service we can. We note that we may experience some slight delays from time to time as we adapt to the ever-changing situation and we appreciate your patience should this occur. Alternatively, you can send an online enquiry by clicking here, or visit My Account where you can view account information, billing and payment history and much more.

Energy generation

At Alinta Energy we take seriously our role in delivering an essential service for our customers.

Our energy generation assets each have specific plans in place to support ongoing generation.

The teams at our power stations have implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.

For new customers looking to join Alinta Energy

If you’re looking to switch to Alinta Energy, you can easily sign up online here, All you’ll need is an email address, form of ID and 5 minutes – we’ll then take care of the rest.

If you're looking to move home

We can help you to set up the gas supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, we can get you connected, visit our moving home page here.

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COVID–19 News & Media responses

Visit our news centre for the latest Alinta Energy news and media responses to the COVID-19 pandemic.
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Our office-based teams

To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we have implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.

For roles that continue to work in our office locations, the reduction in the number of employees on site is enabling us to implement social distancing.

Stay up to date with information

Finally, if you’d like more information on the Coronavirus (COVID-19), you can visit:

Once again, thanks for your patience during this challenging event. And to all our customers and Alinta Energy team our number one focus is on your health and wellbeing. You can also find out how you can protect you, your family and the community by visiting the Australian Government Health Department information page.