Our continuing commitment to you

We understand the critical role that energy plays in the everyday lives of Australians, because of this, we want you to know we're here to help. For further information, available hardship assistance and additional ways of how you can get in contact with us, see below.

Local service

Our local team are ready to answer your calls during our usual operating hours – Monday to Friday 7am to 7pm, and Saturdays 8am to midday. You can reach us on 13 13 58.

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COVID–19 News & Media responses

Visit our news centre for the latest Alinta Energy news and media responses to the COVID-19 pandemic.
Read more

Looking to join or moving home?

For new customers looking to join Alinta Energy
If you’re looking to switch to Alinta Energy, you can easily sign up online here – we’ll then take care of the rest.

If you're looking to move home
We can help you to set up the energy supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, visit our moving home page

For the connection of gas
If you’re in the process of building a new home or renovating an existing one, you can arrange for a gas connection by calling our local team on 13 13 58 or find more information here.

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Energy generation

At Alinta Energy we take seriously our role in delivering an essential service for our customers.

Our energy generation assets each have specific plans in place to support ongoing generation.

The teams at our power stations have implemented their pandemic response plan which includes (among other controls) further restrictions on access to the site and increased hygiene protocols. The team is also planning for ongoing availability of critical roles to be performed on site should further escalations occur.

Our office-based teams
To support the health and wellbeing of our people, where appropriate and for roles where this is possible, we've implemented secure online work-from-home arrangements for many office-based teams. Our teams will be available via the usual contact details.

Ways to get in touch

You may experience slight delays from time to time – we’d appreciate your patience should this occur. Alternatively, we have a range of online options to ensure you’re still able to get in contact with us.

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Log in to MyAccount to access your account information, concession details, payment arrangements and more.


Send us a direct message through our Facebook page

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Enquire online

Submit a general enquiry form, with your customer number and details handy



Stay up to date with information

Finally, if you’d like more information on the Coronavirus (COVID-19), you can visit:

  • The World Health Organisation (WHO)
  • The Australian Government Health Department information page
  • The Australian Government information on economic support for the community, business and employers.
  • And to all our customers and Alinta Energy team our number one focus is on your health and well-being. You can also find out how you can protect you, your family and the community by visiting the Australian Government Health Department information page.