Having trouble paying?

If you’re having trouble paying your gas bill, there are ways we can help. As tempting as it might be, don’t ignore your bill – doing so may incur overdue fees or even result in disconnection. Instead, call us as soon as you realise there’s a problem and we’ll work with you to put together an achievable payment plan.

If you’re a residential customer, there are a number of ways we can help:

  • If you are experiencing payment difficulties, we can give you more time to pay as a short-term solution.
  • In addition, to make budgeting easier for you, we can set up a payment plan such as Bill Smoothing. It doesn’t cost you any extra and it allows you to pay a fixed amount each month towards your gas bill.
  • If you are experiencing financial hardship and need further assistance with budgeting and bill payments, we can refer you to a financial counsellor or a consumer representative organisation.

Please call us on 13 13 58 before your account’s due date so we can discuss how we can help you.