How to pay your Gas account

To avoid overdue fees, you should pay your account in full by no later than the due date specified on your bill. You can find the details of these fees on the back of your bill. If you think you’ll have trouble paying your bill, please let us know straight away to see how we can help.

For residential customers

A residential customer is a customer who pays the residential price under our Standard Form Contract. If you are a residential customer, you can pay your account using one of the following convenient payment methods:

Credit card

You can call 1300 360 900 and pay by credit card 24 hours-a-day, 7 days-a-week. Or you can pay your account online using Visa, MasterCard or American Express. It's easy! Here's what you'll need:

  • Your credit card (VISA, Mastercard or American Express)
  • Your Alinta Energy bill - you'll need the amount of your bill and the 10 digit payment number from the bottom right hand side
  • A pen, to write down your payment receipt number on your bill for your own records

Please be aware that a 0.7% fee applies to all bills paid by credit and debit card to cover the cost incurred by Alinta Energy when accepting payment by credit and debit card. This fee will appear on the next account after the bill is paid.

Pay Your Bill Online Now


BPay services are available over the phone and internet through your financial institution. To pay your gas bill using BPay, you’ll need our biller code 2733 and your payment number, located in the bottom right-hand corner of your bill.

Direct debit

With direct debit, you can pay your Alinta Energy account automatically from your nominated savings, cheque or credit card account. To set up direct debit, please call us on 13 13 58 or download our Direct Debit form.

Bill Smoothing

Bill Smoothing is an easy way to stay on top of your gas bills. If you choose this payment option, the estimated cost of your annual gas account will be divided into twelve equal monthly payments and taken out of your nominated bank account or credit card. Please call us on 13 13 58 to arrange Bill Smoothing for your account.


We can accept personal cheques provided that your first cheque is cleared. You can send your cheque [made payable to Alinta Energy] together with your payment slip to:

Alinta Energy
Locked Bag 1000

A fee will be charged if the cheque is dishonoured.


Centrepay is a voluntary direct deduction service available through Centrelink. If you receive eligible payments from Centrelink, you can ask them to make automatic payments to your Alinta Energy account. To find out more, visit or call Centrelink on the number you’d normally use.

Alinta Energy’s Centrepay reference number is 555 051 358C


You can pay in person using cash, cheque or EFTPOS at any post office.