Billing and Payment Options

Make a payment anytime via MyAccount. Simply log in or register to MyAccount, and press 'make a payment' on your dashboard. This means you can make pre-payments anytime that suits you.

In MyAccount you can also find previous bills (up to 13 months) and check if a bill is due.

Set up a direct debit to avoid manual payments and peace of mind that bills will be paid on time. You can easily set up multiple direct debits in MyAccount and it takes less than 5 minutes. For information on direct debit and additional ways you can set up this payment method, head over to our direct debit page.

If you have a basic meter and monthly billing is not available, we have an alternate payment option: SmoothPay.

SmoothPay spreads the cost of your bills over regular recurring payments. These payments are direct debited either weekly, fortnightly or monthly.

You will still receive an energy bill every 3 months so you can keep track of your usage and payments. If there is anything owing on your bill, you will need to pay the balance by the due date. If your account goes into credit, this will go towards paying off your next bill.

SmoothPay helps with simplifying the payment process with a regular known instalment schedule, saving you time and hassle.

To set up SmoothPay please call us on 1300 108 613.

Give or receive help with your bills. HelpPay is a payment app that lets bills be uploaded to create a secure link to a payment page that then can be shared with family and friends for support in paying it.

It's a great solution for those in need of short-term financial help, people looking out for their elderly or vulnerable family members, housemates who split bills, or to help make sure loved ones don't fall behind while getting back on their feet.