Government assistance available

The Federal and State governments offer a range of programs and concession rebates to eligible Residential or Business Customers to assist households and businesses with their energy costs. Here you can find information on what may be available to you.

 

Residential customers assistance

Business customers assistance

Energy Bill Relief

All Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information, visit Energy Bill Relief.

Department of Industry, Science, Energy and Resources

For practical advice with your home energy bills and news about extra assistance

Financial Assistance and Support

Guidance on managing finances during these economic times and related impacts to energy prices, including managing low incomes and getting debt under control.

Learn more about receiving financial hardship and payment assistance

Rent Assistance

A regular extra payment if you pay rent and get certain payments from the government.

Learn more about Rent Assistance.

Energy Bill Relief

Small businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 annual rebate. The annual electricity consumption threshold for state and territory small customers is provided below.

Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief.

Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action.

For more information visit Energy Bill Relief.

State
Annual electricity consumption
threshold for small customers
NSW100 MWh
VIC40 MWh
QLD100 MWh
SA160 MWh
TAS150 MWh
ACT100 MWh
NT160 MWh
 
Support for businesses in Australia

Information, grants, services, and support from across government to help your business succeed.

Learn more about what business support is available.

COVID-19 Information and Support for Business

Financial assistance, eligibility, and timing for government support for Australian businesses.

Learn more about COVID-19 support for business.

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.

Residential customers assistance

Business customers assistance 

Energy Bill Relief

All Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information, visit Energy Bill Relief.

Energy & Water Ombudsman NSW (EWON)

The Energy & Water Ombudsman NSW (EWON) provides a free and independent dispute resolution service for all electricity and gas customers in NSW. EWON can also give you advice and guidance if you are having difficulty paying your energy or water bills. Visit them online, or alternatively, you can call 1800 246 545.

Energy Accounts Payment Assistance (EAPA)

Vouchers are sent electronically to the energy retailer for eligible customers having difficulty paying their home electricity or gas account.

Learn more about Energy Accounts Payment Assistance.

Family Energy Rebate

Up to $250 credit to cover the costs of energy bills for eligible family households with dependent children.

Learn more about the NSW Family Energy Rebate.

Low Income Household Rebate

A credit on each quarterly energy bill, up to a total of $350 per financial year, to help eligible households cover the costs of their energy bills.

Learn more about the Low Income Household Rebate.

Gas Rebate

A credit on each quarterly gas bill, up to a total of $110 per financial year, to help cover costs of natural gas bills.

Learn more about the NSW Gas Rebate.

Seniors Energy Rebate

A $250 rebate per household, per financial year is available for eligible independent self-funded retirees. Gas accounts are not included.

Learn more about the Seniors Energy Rebate.

Further Financial Support

Information regarding what support may be available for individuals and households affected by recent industry activity and experiencing financial difficulty.

Learn more about what support is available.

Energy Bill Relief

Small businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). 

Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief.

Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action.

For more information visit Energy Bill Relief.

Small Business Support

Information about financial support options that may be available for small businesses, including rebates, grants and further financial assistance.

Learn more about what business support is available.

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.

Residential customers assistance

Business customers assistance

Energy Bill Relief

All Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information, visit Energy Bill Relief.

Utility Relief Grant Scheme

The grant provides help to pay an electricity, gas or water bill that is overdue due to a temporary financial crisis.

Learn more about the Utility Relief Grant Scheme.

Energy Concessions and Benefits

Concessions and benefits to assist eligible Victorians pay their energy bills.

Learn more about Victorian energy concessions and benefits

Solar Panel (PV) Rebate

Rebates are available of up to $1,400 for panel system installation. New and existing solar PV customers can also apply for a solar hot water rebate.

Learn more about the Solar Panel Rebate.

Energy Bill Relief

Small businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). 

Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief.

Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action.

For more information visit Energy Bill Relief.

Government Information

Latest information and support options from the Victorian State Government.

Learn more about Victorian business support.

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.

Residential customers assistance

Business customers assistance

Queensland 2024-25 Cost of Living Rebate

Learn more about the Cost of Living Rebate for Households

Energy Bill Relief

All Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information, visit Energy Bill Relief.

Emergency Assistance Scheme

Up to $720 emergency assistance to help with paying energy bills.

Learn more about the Home Energy Emergency Assistance Scheme

Electricity and Gas Rebates

Pensioners and seniors may be eligible for electricity and gas rebates.

Learn more about electricity and gas rebates

Energy Bill Relief

Small businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). 

Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief.

Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action.

For more information visit Energy Bill Relief.

Government Information

Latest information and support options from the Queensland State Government. Learn more about what business support is available.

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is current as of 01/07/2024 and is subject to change.

Residential customers assistance

Business customers assistance

Energy Bill Relief

All Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills.

We will automatically apply the bill relief to your electricity account and you will not be required to take any action.

For more information, visit Energy Bill Relief.

Cost of Living Concession

Assistance with council rates, electricity, water, gas or medical bills.

Learn more about the cost of living concession

Emergency Electricity Payment Scheme (EEPS)

Assistance with payment if there is a risk of electricity being disconnected. 

Learn more about emergency help with finances

Energy bill concessions

A concession amount to assist with the cost of energy bills.

Learn more about emergency help with finances

Energy Bill Relief

Small businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). 

Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief.

Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action.

For more information visit Energy Bill Relief.

Government Information

Latest information and support options from the South Australian State Government.

Learn more about what business support is available here

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.

Residential customers assistance

Business customers assistance

Hardship Utility Grant Scheme (HUGS)

Assists utility customers who are in financial hardship and are unable to pay their utility bills.

Learn more about the Hardship Utility Grant Scheme

Government Information

Latest information and support options from the Western Australian State Government. 

Learn more about what business support is available

 

Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.

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