Government assistance available
The Federal and State governments offer a range of programs and concession rebates to eligible Residential or Business Customers to assist households and businesses with their energy costs. Here you can find information on what may be available to you.
Queensland households may be eligible for a $175 Cost of Living Rebate as part of the Queensland Government’s response to the extra cost of living pressures Queenslanders may be facing. The rebate will be automatically credited and will appear on residential customers’ bills when available. For further information click here.
Residential customers assistance | Business customers assistance | ||||||||||||||||
Energy Bill ReliefAll Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills. We will automatically apply the bill relief to your electricity account and you will not be required to take any action. For more information, visit Energy Bill Relief. Department of Industry, Science, Energy and ResourcesFor practical advice with your home energy bills and news about extra assistance. Financial Assistance and SupportGuidance on managing finances during these economic times and related impacts to energy prices, including managing low incomes and getting debt under control. Learn more about receiving financial hardship and payment assistance Rent AssistanceA regular extra payment if you pay rent and get certain payments from the government. | Energy Bill ReliefSmall businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 annual rebate. The annual electricity consumption threshold for state and territory small customers is provided below. Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief. Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action. For more information visit Energy Bill Relief.
Support for businesses in AustraliaInformation, grants, services, and support from across government to help your business succeed. Learn more about what business support is available. COVID-19 Information and Support for BusinessFinancial assistance, eligibility, and timing for government support for Australian businesses. |
Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.
Residential customers assistance | Business customers assistance |
Energy Bill ReliefAll Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills. We will automatically apply the bill relief to your electricity account and you will not be required to take any action. For more information, visit Energy Bill Relief. Energy & Water Ombudsman NSW (EWON)The Energy & Water Ombudsman NSW (EWON) provides a free and independent dispute resolution service for all electricity and gas customers in NSW. EWON can also give you advice and guidance if you are having difficulty paying your energy or water bills. Visit them online, or alternatively, you can call 1800 246 545. Energy Accounts Payment Assistance (EAPA)Vouchers are sent electronically to the energy retailer for eligible customers having difficulty paying their home electricity or gas account. Learn more about Energy Accounts Payment Assistance. Family Energy RebateUp to $250 credit to cover the costs of energy bills for eligible family households with dependent children. Learn more about the NSW Family Energy Rebate. Low Income Household RebateA credit on each quarterly energy bill, up to a total of $350 per financial year, to help eligible households cover the costs of their energy bills. Learn more about the Low Income Household Rebate. Gas RebateA credit on each quarterly gas bill, up to a total of $110 per financial year, to help cover costs of natural gas bills. Learn more about the NSW Gas Rebate. Seniors Energy RebateA $250 rebate per household, per financial year is available for eligible independent self-funded retirees. Gas accounts are not included. Learn more about the Seniors Energy Rebate. Further Financial SupportInformation regarding what support may be available for individuals and households affected by recent industry activity and experiencing financial difficulty. | Energy Bill ReliefSmall businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief. Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action. For more information visit Energy Bill Relief. Small Business SupportInformation about financial support options that may be available for small businesses, including rebates, grants and further financial assistance. |
Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.
Residential customers assistance | Business customers assistance |
Energy Bill ReliefAll Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills. We will automatically apply the bill relief to your electricity account and you will not be required to take any action. For more information, visit Energy Bill Relief. Utility Relief Grant Scheme
| Energy Bill ReliefSmall businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief. Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action. For more information visit Energy Bill Relief. Government InformationLatest information and support options from the Victorian State Government. |
Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.
Residential customers assistance | Business customers assistance |
Queensland 2024-25 Cost of Living RebateLearn more about the Cost of Living Rebate for Households Energy Bill ReliefAll Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills. We will automatically apply the bill relief to your electricity account and you will not be required to take any action. For more information, visit Energy Bill Relief. Emergency Assistance Scheme
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Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is current as of 01/07/2024 and is subject to change.
Residential customers assistance | Business customers assistance |
Energy Bill ReliefAll Australian households, including households in the external and non-self-governing territories, are eligible for a $300 annual rebate that will be applied in quarterly instalments to electricity bills. We will automatically apply the bill relief to your electricity account and you will not be required to take any action. For more information, visit Energy Bill Relief. Cost of Living ConcessionAssistance with council rates, electricity, water, gas or medical bills. Learn more about the cost of living concession Emergency Electricity Payment Scheme (EEPS)Assistance with payment if there is a risk of electricity being disconnected. Learn more about emergency help with finances Energy bill concessionsA concession amount to assist with the cost of energy bills. | Energy Bill ReliefSmall businesses must meet their state and territory definition of electricity 'small customer', as determined by their annual electricity consumption threshold, to be eligible for a $325 rebate. The annual electricity consumption threshold for state and territory small customers is provided above (under Federal). Small businesses whose annual electricity consumption is above the threshold set by their state and territory government will not be eligible for bill relief. Eligible small businesses will receive their energy bill rebate automatically and won't be required to take any further action. For more information visit Energy Bill Relief. Government InformationLatest information and support options from the South Australian State Government. |
Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.
Residential customers assistance | Business customers assistance |
Hardship Utility Grant Scheme (HUGS)
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Disclaimer: The information provided is general in nature and is not a substitute for professional advice. Information sourced from the links provided is – current as of 01/07/2024 and is subject to change.