Self Meter Read
Got an estimated read on your latest bill? Track your usage and submit a self meter read in MyAccount or online.
Self Meter Read FAQs
We've got answers
Estimated reads usually happen when the distributor is unable to read your meter or hasn’t provided us with your meter data. The estimate of your usage is based on your property’s previous usage pattern. To check if your energy bill was based on an estimated meter reading, look at the back of your bill for the ‘Reading Type’. For more information, see our guide on understanding your bill.
If your bill was based on an estimated reading, you can request to have your bill adjusted by providing a self meter read. In order for your reading to be accepted, you need to meet all of the following eligibility requirements:
- You must provide your meter reading to us prior to the bill due date.
- Your meter reading cannot be less than the previous actual meter reading for the meter.
- Where you have provided a photo of your meter reading, please ensure meter number is clearly visible.
- Where you haven’t provided a photo of your meter reading, please ensure all the data is accurate and current.
- Your meter is not a digital meter (i.e an accumulation meter).
If you live in an apartment, duplex or other multi-dwelling building, your electricity or gas meters may be in the basement, car park or in a cabinet on your level. Your meter should be labelled with your unit number. Your gas or electricity meters could also be located in separate locations within the common areas of your apartment complex.
Clock Face meters are found in most homes and small businesses throughout Australia. Read each dial from left to right, recording each number as you go. When a dial hand points between numbers, record the lowest number.
An electricity digital meter (single rate) is also recorded from left to right. For meters with a dual display, record the top numbers first (H = High/Peak) and then the bottom numbers (L = Low/Off Peak).
For more information, download this handy guide.
Where you meet our eligibility requirements above, we will re-issue you an adjusted bill and provide you the same time to pay your adjusted bill in accordance with all applicable laws and codes.
If we have rejected your meter reading, we will write you to advise as to why and suggest some other options available to you. The payment terms applicable to your energy plan will apply, and you will need to pay the full amount of your energy bill.
If you are unhappy with your adjusted bill or your meter reading has been rejected, please let our team know as soon as you can so we can start resolving it for you.
You can request a review of your bill in accordance with our Standard Complaints and Dispute Resolution procedure, which outlines how we can further help. If you are not satisfied with any of these options, you can choose to seek further assistance from the energy Ombudsman by lodging a dispute. Details of your state Ombudsman are also in our Standard Complaints and Dispute Resolution procedure located at alintaenergy.com.au/disputes or alternatively you can contact us on 13 37 02 and we can discuss these options with you.
