Our solar Feed-in Tariff has decreased because the value of energy from rooftop solar is lower than other forms of energy, you can read more about it here.
Energy costs & pricing explained
If you’ve recently received a rate change notice from us, here you’ll find some frequently asked questions, energy saving tips and information about the support available to you.
Energy Bill Relief Fund:
The Australian Government is partnering with state and territory governments to provide electricity bill relief for eligible households and small businesses. The rebate will be applied in phases, starting from 31 July 2023. Please note: for our residential customers - if you currently have a valid concession card active on your Alinta Energy account, rebates will automatically be applied to your account by Alinta Energy - there is no need for you to take any further action. For further information on the Energy Bill Relief package in your state visit www.energy.gov.au.
Looking to compare our new energy plans against your changed rates? Here's our step-by-step guide.
Energy Costs Infographic
1
Head to alintaenergy.com.au or the URL in your bill change notice.
Select ‘Energy for my home’ or ‘Energy for my business’ to find our available plans.
2
Enter your post-code, select electricity, gas or both.
3
Select ‘Edit requirements’ and input your address or NMI – you can find your NMI on the top left hand-side of the second page of your bill.
Inputting your address or National Meter Identifier (NMI) will ensure we show plan pricing that reflects your properties network tariffs and rates.
4
Compare plans using the % off the default market offer and the estimated annual amount for your network tariff structure in your distribution zone. To find your current rates, % and estimated annual amount; head to your bill change notice, where you can find this information on the second page.
If you would like to compare rates; use the ‘view electricity rates’ drop down on our website and compare against your new rates shown on your bill change notice displayed on the electricity rates summary page.
If you would like to change your plan, click "Select plan & apply" be sure to have your electricity or gas account number handy.
FAQ's
Our Residential and Small Business Standing Offer electricity and gas prices in Victoria will increase on 1 July 2023. Our Residential and Small Business Market Offer electricity and gas prices in Victoria will also increase on 1 August 2023.
Yes our solar feed-in tariffs in Victoria will be decreasing from 6.7 cents per kWh to 4.9 cents per kWh on 1 July 2023 for existing Victorian Standing Offer customers and for new customers looking to join. For existing Victorian Market Offer customers your solar feed-in tariff will also change from 1 August from 6.7 cents per kWh to 4.9 cents per kWh.
If you’re an existing customer and you decide to add a property/fuel, move home or change plan from 1 July 2023 you will receive the new solar feed-in tariff of 4.9 cents per kWh.
The decrease is in line with the minimum feed-in-tariff as set by the Essential Services Commission. The minimum flat rate feed-in-tariff rate set by the Essential Services Commission for 2023-24 is 4.9 cents per kilowatt hour. Our Solar Feed-in Tariff in Victoria will also decrease to 4.9 cents per kilowatt hour. For more information on the minimum feed-in tariff here, including a video on what factors are driving this change: https://www.esc.vic.gov.au/electricity-and-gas/prices-tariffs-and-benchmarks/minimum-feed-tariff/minimum-feed-tariff-review-2023-24.
The wholesale cost of energy has continued to increase since July 2022. In most cases this is the main driver of price increases.
Your bill change alert is personalised to you and should display an approximate annual increase based on your past 12 months of usage. However, this estimate may change based on your consumption. Please see below section ‘Reducing energy costs’ to see ways in which you can manage and reduce your energy usage.
If you are seeing $0 display this means we may not have enough historical data to provide you an estimate. In this case we recommend using your plan comparison summary to compare rates.
As a loyal customer we want you to be on the best available plan for your home or business. Be sure to check the URL provided in your rate change notice under the “Want to check your plan?” section to see how our new plans compare as we may have a better offer compared to the current plan you are on
And remember, with Alinta Energy you are not locked into a contract so you can change your plan whenever you like without exit fees.
A Standing Offer (also known as a standard retail contract or default offer) is an energy plan with terms, conditions and pricing that are largely determined by the government. Prices are set by Alinta Energy and no discounts apply.
Alinta Energy’s Market Offers (also known as a Market Retail Contract) are energy plans with terms and conditions in the most part set by Alinta Energy, which may include additional discounts and benefits.
You can choose to take up our Standing Offer plan or a Market Offer plan (if available).
Absolutely. Reducing your consumption is one way to lower your costs. We’ve pulled together some simple tips on how below.
We’ve also launched a usage function in MyAccount for our customers with basic and smart meters – where you can view up to 13 months of consumption history. You can also use it to see how small changes to your usage can add up over time.
The Federal and state governments are working together to provide targeted electricity bill relief to eligible households and businesses. If you live in Victoria, you may be eligible for $250 per eligible household, plus a one off $250 direct payment through Victoria’s 2023 Power Saving Bonus Payment. For more information please visit https://compare.energy.vic.gov.au. For Business customers with sites in VIC, you can get bill relief of $325 if you meet the small electricity usage business criteria. For more information, please visit www.energy.vic.gov.au.
The Federal and State governments also offer a range of other programs and concession rebates to eligible homes or small business customers to assist with their energy costs. Further information is also available at our Government assistance page.
Yes of course, we have a range of different payment options and assistance programs we’d be more than happy to discuss with you to determine which option best suit your needs.
If you’re having trouble paying, you can also find additional information about how we can support you by visiting www.alintaenergy.com.au/paymentassistance
No, please be assured that any concession entitlements that you may now receive will continue to apply.
A tariff refers to how you are charged for your energy to your home or business. They vary depending on where you live and what type of meter you have.
There are four main tariff types for electricity:
- Single rate tariff – one flat charge for all usage regardless of what time electricity is used.
- Time of use tariffs - different usage rates depending on when electricity is used. For example, peak or off-peak times of the day.
- Controlled load tariffs – a separate charge for high usage electricity appliances such as pools or hot water systems.
- Demand tariffs – this is based on your highest energy usage time of the billing period and charged at this usage time.
If your recent rate change notice from us mentions a change to your electricity and or gas tariff structure, we’re unfortunately unable to support your previous tariff structure as it is no longer available. Your old and new tariff structure will be shown within the comparison summary provided under the “Tariffs & charges” column.
Reducing your energy costs
Improving energy efficiency at home doesn’t have to be difficult.
Here we break down what areas in an average Australian home* use the most energy so you can make the most impact in reducing your energy costs:
* Referenced from; https://www.sa.gov.au/topics/energy-and-environment/using-saving-energy
There are many simple changes you can make in your home to help keep your energy bills down. Small adjustments one step at a time, can really add up. To help you, here’s our top energy-saving tips that can get you on your way to saving on your electricity and gas all year round.
Energy Billing Options Available to you to help you stay on top of your energy costs
Choosing the right billing options for your home or business can help you feel organised, stay on budget and plan for the future. Here, we break down what options are available to you.
Monthly billing: Switching to monthly billing is a simple way to help you budget each month and avoid one quarterly payment. If you have a smart meter, it’s a simple switch that we can change for you over the phone.
SmoothPay is an automated payment option. You can choose to have payments withdrawn weekly, fortnightly, or monthly, based on an estimated amount. This simplifies the process, saves you time, and provides a regular schedule. At the end of each billing period, any balance adjustments will be either credited or billed.
MyAccount: Take advantage of MyAccount and make a payment anytime via your MyAccount to get ahead. Simply log in to MyAccount, and press ‘make a payment’ on your dashboard. This means you can make pre-payments anytime that suits you.
What are the costs of energy?
The costs in your energy bill
Your energy bills consist of two types of costs – fixed (costs you can’t control) and non-fixed costs (costs you can control).
So, what do those fixed costs include?
- Retail - the cost of managing customer accounts, sending out bills and customer service;
- Wholesale - the cost of producing gas or electricity;
- Network - the cost of transporting gas or electricity down pipelines or power lines and of building and maintaining the network infrastructure;
- Green - the cost of programs to save energy and support the development of renewable energy such as wind farms and solar.
And the Non-fixed costs are:
- Usage - the cost of the electricity or gas you use, which differs from bill to bill depending on how much energy you use.
Check out this video below.
Reducing non-fixed costs
Cutting your usage is the key to saving energy and money. Check out our energy saving tips and ideas here.
We're here to help
More than Energy
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