Payment assistance

Struggling to pay? We’re here to help. Call 13 37 02 before your bill is due and speak to a real person who can assist you.

Struggling to pay? We’re here to help

Call 13 37 02 before your bill is due and speak to a real person who can assist you.

If you’re having a hard time staying on top of your energy bill, we’re here to try and make things a little easier. There’s lots of ways we can help, including:

  • Arranging more time for you to pay.
  • Setting up installment payment plans or alternative payment options such as Centrepay and direct debit.
  • Referring you to external organisations that will be able to provide you with financial counselling.
  • Assisting you with obtaining access to relevant Government utility assistance programs.
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Energy Efficiency

The friendly staff at Alinta Energy are specially trained to identify the causes of a high energy bill and can provide you with advice on how to best reduce your energy usage going forward. Find our High Bill Checklist and Energy Savings Tips online or call our friendly Customer Service Team on 13 37 02 to chat to them about this.

Stay connected with the Alinta Energy Hardship Program

The Alinta Energy Hardship Program is available to help our customers through tough times. If you’re struggling to pay your bill, we’ll work with you to help you get back on track.

For more information read our Hardship Policy

Call 13 37 02

Monday to Friday from 8am to 8pm (AEST)

Saturday 9am to 5pm

If you need an interpreter, call 1300 297 727

It will help to have your Customer Account Number (found at the top of your bill) and Concession Card details (if applicable) when you call.

Further Reading

You may be eligible to receive an energy concession or rebate towards your bill.
Need more time to pay your bill?