Call 13 37 02 before your bill is due and speak to a real person who can assist you.
If you’re having a hard time staying on top of your energy bill, we’re here to try and make things a little easier. There’s lots of way we can help, including:
The Alinta Energy Hardship Program is available to help our customers through tough times. If you’re struggling to pay your bill, we’ll work with you to help you get back on track.
For more information read our Hardship Policy
We’re here Monday – Friday 8am-9pm and Saturday 9am – 6pm EST (Except public holidays).
If you need an interpreter, call 13 14 50
It will help to have your Customer Account Number (found at the top of your bill) and Concession Card details (if applicable) when you call.