Struggling to pay? We’re here to help. Call 13 37 02 before your bill is due and speak to a real person who can assist you.
Call 13 37 02 before your bill is due and speak to a real person who can assist you.
If you’re having a hard time staying on top of your energy bill, we’re here to try and make things a little easier. There’s lots of ways we can help, including:
The friendly staff at Alinta Energy are specially trained to identify the causes of a high energy bill and can provide you with advice on how to best reduce your energy usage going forward. Find our High Bill Checklist and Energy Savings Tips online or call our friendly Customer Service Team on 13 37 02 to chat to them about this.
The Alinta Energy Hardship Program is available to help our customers through tough times. If you’re struggling to pay your bill, we’ll work with you to help you get back on track.
For more information read our Hardship Policy
Call 13 37 02
Monday to Friday from 8am to 9pm (AEST)
Saturday 9am to 6pm
If you need an interpreter, call 1300 297 727
It will help to have your Customer Account Number (found at the top of your bill) and Concession Card details (if applicable) when you call.