Natural disaster emergency information

We're here to support our customers through any severe weather events or natural disasters that occur across Australia. If you've been affected, please contact your local distributor for further information about power outages and resumption of services. If you are unsure who your distributor is, please refer to the top right of your bill under 'Faults and emergencies'.

Please note, distributor technicians focus on emergency electricity and natural gas works and asses whether it's safe for their technicians to access affected areas. Expect delays for meter readings, meter exchanges and other non-essential works.

We'd like to remind all our customers that we're here to support you. For anyone affected by a natural disaster, please get in touch and we'll look to provide immediate assistance. To discuss the options available to you, call 1300 848 364 (NSW, QLD, VIC, SA) or 13 13 52 (WA).

Be prepared

When a disaster warning is issued:

  • Listen to the local news and follow your local authorities on social media so you're across any updates relevant to your local area.
  • Know the location of your main switch and meter box so you can switch off electricity to non-essential circuits if necessary.
  • Move electric pump motors and portable appliances to a safe place, or above floodwaters in the case of flooding.
  • Always follow instructions and directions from local authorities and be ready to evacuate if necessary.

If you're asked to evacuate:

  • If your supply has not been disconnected, and if it is safe to do so, switch off all appliances including the main switch.
  • Turn off gas at the mains and secure any gas bottles.
  • Pack an evacuation kit with your mobile phone, chargers, important phone numbers, medicine, and essential supplies including a torch and spare batteries.
  • Keep well clear of powerlines and wires which are low or on the ground, dangling in flood water or tangled in trees.
  • If you or someone that resides at your property requires life support or medical equipment, please enact your plan of action and if required, seek medical assistance.

When returning to your home:

  • Take extra care around your main switchboard. If you're unsure about your switchboard's safety, steer clear and call your licensed electrical contractor.
  • Your distributor will inspect your main switchboard and meters before the power is restored.
  • Have a licensed electrician check your household's circuitry and appliances before turning them on after a flood.
  • Do not use or handle electrical appliances which have been affected by fire or flood waters.

Helpful contacts

State Government natural disaster updates can be found on their respective websites:

NSW
QLD
VIC
SA
WA

Distributors

A list of all distributors can be found on the Australian Energy Regulator website.

Bill extensions

If you require more time to pay your current bill, you can request a payment extension online anytime in MyAccount. For hardship or financial assistance, we can work with you based on your individual circumstances. Visit our Hardship support page for more information. 

Life support

For anyone who relies on life support equipment please have an emergency action plan in place to ensure your supply isn't interrupted. During any extended outages and emergencies it is important to consider the following:

  • Develop an emergency contact list and keep it on hand. It could include the names, addresses and phone numbers of your doctor, the nearest hospital, a neighbour or other support services. It's also important to know the contact details for your electricity and gas distributors, which are at the top right of your bill under 'Faults and emergencies'. 
  • Contact your doctor or life support equipment owner to discuss your options if there is a loss of energy supply.
  • Periodically check the back-up battery of your life support equipment so you know that it's capable of performing during an outage.

If you require further assistance, please don't hesitate to contact our dedicated life support team on 1300 721 092.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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