Call 13 37 02 before your bill is due and speak to a real person who can assist you.
If you’re having a hard time staying on top of your energy bill, we’re here to try and make things a little easier. There’s lots of ways we can help, including:
The Alinta Energy Hardship Program is available to help our customers through tough times. If you’re struggling to pay your bill, we’ll work with you to help you get back on track.
For more information read our Hardship Policy
Call 13 37 02
We’re here Monday – Friday 9am-7pm AEST (Except public holidays).
If you need an interpreter, call 1300 297 727
It will help to have your Customer Account Number (found at the top of your bill) and Concession Card details (if applicable) when you call.