Emergency message: Suspicious credit card activity alert. Click here for more information.
Our continuing commitment to you
We understand the critical role that energy plays in the everyday lives of Australians, because of this, we want you to know we're here to help. For further information, available hardship assistance and additional ways of how you can get in contact with us, see below.
Distributor services may be affected
Please be aware that certain lockdown restrictions in your state may be affecting services offered by your distributor (for example meter reads, or new connections). If you need to get in touch with your distributor, you can find their details at the top right of your bill where it notes the “For Faults and emergencies” specific number to call, along with the name of your distributor.
Changes to our call centre
As a result of COVID-19 our call centre is experiencing longer than usual wait times, because of this we'd appreciate your support by submitting all non-urgent enquiries through one of our other available contact channels below.
Natural disasters emergency information
COVID–19 News & Media responses
Looking to join or moving?
For new customers looking to join Alinta Energy
If you’re looking to switch to Alinta Energy, you can easily sign up online here. All you’ll need is an email address, form of ID and 5 minutes – we’ll then take care of the rest.
If you're looking to move home
We can help you to set up the energy supply for your new home – whether you’re already an Alinta Energy customer or looking to switch to us, visit our moving home page
For the connection of electricity and gas
If you’re in the process of building a new home or renovating an existing, you can arrange for an electricity connection at electricityconnections@alintaenergy.com.au and for gas connections email gasconnections@alintaenergy.com.au or you can call the connections customer support team on 1300 669 950.
Ways to get in touch
If you need to get in touch with us, simply call 13 37 02 or we have a range of online options available.
MyAccount
Log in to MyAccount to access your account information, concession details, payment arrangements and more.
Stay up to date with information
Finally, if you’d like more information on the Coronavirus (COVID-19), you can visit:
- The World Health Organisation (WHO)
- The Australian Government Health Department information page
- The Australian Government information on economic support for the community, business and employers.
Once again, thanks for your patience during this challenging event. And to all our customers and Alinta Energy team our number one focus is on your health and wellbeing. You can also find out how you can protect you, your family and the community by visiting the Australian Government Health Department information page.