Call 13 13 58 before your bill is due and speak to a real person who can assist you.
If you’re having a hard time staying on top of your energy bill, we’re here to try and make things a little easier. There are lots of ways we can help, including:
Our Continuous Energy Program is available to help our customers through tough times when they struggle to pay their bill. We’ll work with you to help you get back on track.
For more information read our Continuous Energy Program (Hardship Policy).
We’re here Monday – Friday 7am - 7pm and Saturday 8am - 12pm WST (Except public holidays).
If you need an interpreter, call 1300 195 575
It will help to have your Customer Account Number (found at the top of your bill) and Concession Card details (if applicable) when you call.