MyAccount

Time to pay your bill?

Pay your Alinta Energy bill quickly and easily by setting up direct debit, paying securely online, or using another of our self-service options.

Make a payment
Closeup of hand holding up mobile phone with screen showing payment page on Alinta Energy's MyAccount app
MyAccount payment

Manage your payments with MyAccount

Residential and small business customers can access the many self-service options in MyAccount. You pay and download bills, set up direct debit, monitor your usage, and manage your account details.

Access MyAccount

Other ways to pay

You can set up Direct Debit in one of four ways:

  1. Set up Direct Debit here

    The quick and easy way at our website.

  2. Download the Direct Debit Form for your home here

    Fill in the form and return it to us using the contact details at the bottom of the form.

    Read about the terms and conditions of automatic payments here.

    You can download a Direct Debit form for your small business here.

  3. Log in to MyAccount

    Once you are logged in to MyAccount, select ‘Overview’ in the top navigation bar and the account you would like to set up direct debit for. You can find ‘Setup a direct debit’ in the ‘Online Services’ box. Once selected a new tab will open and prompt you to provide details including your bank or credit card information. The amount due will be debited on the due date. You'll still receive a bill, so you can keep track of your energy consumption, along with a message confirming the automatic payment.

  4. Call 1300 908 912

For frequently asked questions about Direct Debit, click here.

You can use our app to manage your bills and make payments. To pay a bill:

  1. Open the Alinta Energy app
  2. Tap on 'Billing'
  3. Tap on 'Make a payment' to pay now with a saved payment method or with a new card.

You'll need to add a compatible debit or credit card to the Wallet app on your iPhone or other Apple device.

Online and in the Alinta Energy App and MyAccount:

  • Choose Apple Pay on the payment screen.
  • Authenticate with Face ID, Touch ID, or your passcode.
  • Choose the correct credit or debit card.
  • Confirm your bill amount and follow the on-screen instructions to confirm your payment details.

You'll need to add a compatible debit or credit card to the Wallet app on your phone or other devices.

Online and in the Alinta Energy App and MyAccount:

  • Choose Google Pay on the payment screen.
  • Choose the correct credit or debit card.
  • Confirm your bill amount and follow the on-screen instructions to confirm your payment details.

PayPal supports payments via bank transfer, credit card, debit card and AMEX. Log into your PayPal account to complete the payment. If you don’t have a PayPal account, you can sign up for one today. Learn more about PayPal.

Log on to your online bank account and choose the BPAY option. To pay your gas bill using BPay, you’ll need our biller code 168930 and your payment number, located in the bottom right-hand corner of your bill. If you don’t have online banking, please contact your bank or financial institution to make a payment from your cheque, savings, debit, credit card or transaction account. For more information visit: www.bpay.com.au.

With SmoothPay, you pay a regular fixed amount to cover your payments over the entire year. For those with a basic meter, SmoothPay is a great way to manage your energy costs. And setting one up is easy. Download and complete the form and return it via post, email or fax.

Learn more about SmoothPay. Eligibility criteria apply.

Centrepay Services Australia Progress Symbol is a voluntary direct deduction service available through Centrelink. If you receive eligible payments from Centrelink, you can ask them to make automatic payments to your Alinta Energy account.

The quickest way to set up Centrepay is by logging into myGov. You'll need the below details when prompted:

  • Alinta Energy's Customer Reference Number (CRN): 555 100 520 K
  • Account Reference Number on your Alinta Energy invoice

Note: your electricity and gas accounts have different Account Reference Numbers.

Visit Services Australia or contact Centrelink for more information.

You can pay your account with your credit card over the phone using our automated payment service. Simply call 13 37 02 and choose option 1 (existing customer) followed by option 2 (bill payments). You’ll be asked to enter your electricity or gas payment reference number.  Your 11 digit payment reference number can be found in the payment options section of your bill

Alternatively you can talk to one of our friendly team members and they can process the payment in a secured environment while you’re on the call. To do this press option 6 (chat to someone).

HelpPay is a handy payment app that makes it easier for you to ask your family and friends for help in paying your bill, or to provide support for a loved one by helping pay for theirs. Learn more about HelpPay.

Take your Alinta Energy bill to any Post Office to pay by cash, cheque or EFTPOS.

To pay by cheque, just tear the payment options slip off your bill and post it with your cheque to the address shown on the slip.

Additional ways to make managing your energy easier

Pay Your Gas Bill

We make paying your Alinta energy bill a no-brainer. For 24/7 convenience, pay bills on credit card online anytime. That's TruePower™ .

Pay with Card

By clicking “Pay with Card”, you will be directed to our secure third-party portal to process your credit card transaction. A credit card processing fee of 0.7% (inc. GST) will be added to your next bill for payment.

Still getting your bill in the mail? Avoid a Paper Bill Fee and get your bills delivered straight to your inbox.

Set up paperless communication

Other ways to pay

You can set up a Direct Debit with us in one of two ways:

Download a Direct Debit Form here.

Fill in the form and return it to us by mail, fax or email. Our address is in the bottom right corner of the form.

Find out about the terms and conditions of automatic payments.

Or call us on 1300 526 257.

Log on to your online bank account and choose the BPAY option. To pay your gas bill using BPay, you’ll need our biller code 2733 and your payment number, located in the bottom right-hand corner of your bill. If you don’t have online banking, please contact your bank or financial institution to make a payment from your cheque, savings, debit, credit card or transaction account. For more information visit: www.bpay.com.au.

Bill Smoothing is an easy way to stay on top of your gas bills. If you choose this payment option, the estimated cost of your annual gas account will be divided into twelve equal monthly payments and taken out of your nominated bank account or credit card. Read more about bill smoothing. Please call us on 1300 526 257 to arrange Bill Smoothing for your account.

You can pay your account with your credit or debit card over the phone using our automated payment service. Simply call 1300 360 900. Have your bill handy, as you’ll be asked to enter your bill amount and 10 digit payment number from the bottom right hand side of your bill.

Take your Alinta Energy bill to any Post Office to pay by cash, cheque or EFTPOS.

There is an Over the Counter (Bill Payment) Fee for those that pay their bill in person.

The best way to avoid this fee is to:

If you're aged 65 and over, or in our Alinta Assist program, you will be automatically made exempt and will not pay a fee.

Customers that hold a Health Care, Pensioner Concession, or Veteran Affairs concession card can register to be exempt.

To pay by cheque, just tear the payment options slip off your bill and post it with your cheque to the address shown on the slip.

Centrepay Services Australia Progress Symbol is a voluntary direct deduction service available through Centrelink. If you receive eligible payments from Centrelink, you can ask them to make automatic payments to your Alinta Energy account.

The quickest way to set up Centrepay is by logging into myGov. You'll need the below details when prompted:

  • Alinta Energy's Customer Reference Number (CRN): 555 051 358 C
  • Account Reference Number on your Alinta Energy invoice

Visit Services Australia or contact Centrelink for more information.

Additional ways to make managing your energy easier.


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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