Your account number is located in the top-right corner on your bill. For faster service, please have this number handy whenever you call us.
How to read your Alinta Energy bill
We’ve made it easy for you to read and understand your bill so you can better manage your energy usage and plan.
How to read your bill
Need help understanding your bill? This page explains where to find key pieces of information and what different parts of your bill mean.
WA Bill Front
If you have any questions about your account or you would like to report a fault, you can call us on one of the numbers listed at the top of your bill or contact us.
The address in the top-left corner is the postal address the bill is sent to, and may be different to the supply address. The account is addressed to the person(s) registered as the account holder(s). If you need to change your postal address or the account holder's details visit the Update your details page for information.
The payment due date is listed above the amount due on your bill. Unless you've arranged an alternative payment arrangement with us, you'll need to pay your account in full on or before this date.
The amount due shown on your bill is the full amount you need to pay on or before the due date.
The date range indicates the period of time for which your account was calculated.
Here, you'll find your average daily gas consumption, average daily cost and the service address where the gas was used.
The available payment methods are located at the bottom on the front and back of your bill.
Your payment number is located at the bottom right of your bill. You'll need to have your payment number when you make a payment.
WA Bill Back
You'll find your most recent meter reading and your meter number on the back of your bill, at the top.
This section on the back of your bill details all of the charges used in calculating your account.
Your gas consumption is measured in Cubic Meters (the difference in meter reads) and converted to Energy Units in order to bill you.
If you're on our Fair Go product, the discount and the amount you've saved will be listed here. The amount saved is deducted from your Residential Gas Usage charge and reflected in the current charges due.
Your Alinta Energy Bill
This page explains were to find key pieces of information so you can understand your bill better. On your bill you'll be able to see how much you owe and when it's due, payment options, whether you received an actual or estimate read, and usage trends. You can easily manage your billing, usage and account specifics by logging into MyAccount.
Bills will be addressed to the Account holder and the postal address supplied. The postal address may differ from the supply address.
Your account and customer numbers can be found in the top right of both gas and electricity bills. Account numbers are usually 9 to 11 digits and are used for billing purposes. You should only have one Customer number regardless of the number of accounts you have with Alinta Energy.
The Supply Address is the address where you are receiving electricity or gas from Alinta Energy. The issue date is the date that your bill was sent out. If you have an electricity account, you will have a National Metering Identifier (NMI). If you have a gas account, you will have a Meter Identification Reference Number (MIRN).
We’re here to help you with your queries but if you have any questions about your distributor or a dispute about your account, these are the phone numbers to get in contact.
We’ll let you know if you are on the best plan for your situation or whether you could save money on another plan.
The amount shown here is what you need to pay and when payment or your direct debit is due.
We have a few payment options to help make paying your bill easy and on time. You can pay online or through MyAccount. You can also pay in person at any Post Office by presenting your bill and scanning the barcode.
You’ll find all the important information in this section if you need any assistance with paying your bill, checking your concessions eligibility, moving or interpreter services.
Here you’ll find a summary of your plan and its benefits.
This section shows you how we’ve calculated your usage, supply charges and any applicable credits. You can also see how much energy you use in peak and off peak times. Sometimes this section may continue onto the next page if there are many items to list.
If you see under your Read type “Estimate” it means your bill is based on an estimation of your usage. If you would like a more accurate read you can easily submit a self meter read here.
How to read your bill 12 13
This information shows you how much it costs to use your energy depending on the time of day you use it. Understanding how the price of your energy can change depending on when you use it, could help you save money.
This graph is useful for comparing your current energy usage versus the same time last year. For a more detailed view, visit MyAccount.
Manage your account and energy usage
Download the Alinta Energy app to access your energy consumption insights.
Download the bill explainer best suited to you.
