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If you or anyone at your home or business depends on life support equipment, you should let us know so we can register your premises for life support protections. The health and safety of our customers is a priority at Alinta Energy.
Life Support Equipment is equipment that is needed to ensure the ongoing health and safety of people with certain medical conditions. Life Support Equipment means any of the following:
To register your premises for life support protections, please call us on 1300 721 092 or email us at lifesupport@alintaenergy.com.au. We will temporarily register your premises and send you a Medical Confirmation Form to complete with your doctor and return by a specified due date. We will also notify your distributor and send you some important information on how to prepare for a planned, or unplanned, power outage.
The completed Medical Confirmation Form should be returned to:
Email: customer.service@alintaenergy.com.au
Fax: 1300 781 235
Mail: Life Support Team
Reply Paid 87289
Melbourne VIC 8060
If you do not return a completed Medical Confirmation Form signed by your doctor, we may not be able to complete the registration process which may result in life support protections being removed from your premises. If you need more time to complete the form, please let us know so we can give you an extension.
Registering your premises for life support protections means:
From time to time your energy supply may be interrupted. Sometimes an outage may be planned, so that maintenance work can be performed.
In the event of a planned outage, you will be given notice in writing at least four business days before your power supply is interrupted and depending on the reason for the outage, we may contact you to agree a time for the outage to occur.
Sometimes an outage may occur which is unplanned and we cannot provide you with notice. For example, an unplanned outage may occur when storms cause trees to fall across your local distributors’ poles and wires.
So that you are prepared if an outage occurs, you should develop an emergency action plan which takes into account your specific needs. Things to consider include:
If you would like to speak to someone from our dedicated life support team regarding any of the information above, including whether you are eligible for a life support concession or rebate please call 1300 721 092 or email lifesupport@alintaenergy.com.au.