Have a question about digital meters? These FAQs may help.

What is a digital meter?

A digital meter is a device that measures how much electricity is being used by a household or a business. It uses new technology that allows remote readings every 15 or 30 minutes.

Why are electricity meters being upgraded?

As well as enabling remote and accurate readings, digital meters give households real-time information on their electricity usage. This can help you identify energy savings and reduce costs.

What are the benefits of a digital meter?

A digital meter has many benefits including:

  • Usage information by request that gives households greater clarity and control;
  • more convenient meter readings;
  • less chance of receiving estimated bills;
  • remote access makes connecting and disconnecting easy;
  • easier for your network provider to detect and repair power outages.

How can I get a digital meter?

Currently, Alinta Energy is only replacing basic meters with digital meters where the basic electricity meter is faulty or your meter has reached the end of its useful life.
Any major upgrade to your supply, such as installing solar panels or building a new home, will require the installation of a digital meter.

Are digital meters compulsory?

If you need a new meter it will be replaced with a digital meter.
However, you can opt to have the communications function on your digital meter disabled. This may require a one-off disabling fee as well as a quarterly fee to have a meter reader visit your property.

Will I be charged more if I have a digital meter?

You will remain on your same Alinta Energy product, however your tariff may change upon installation of your digital meter. We’ll notify you of any tariff changes.

How safe are digital meters?

Digital meters in Australia comply with strict safety standards. They meet the electromagnetic exposure limits determined by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). You can find more information at https://www.arpansa.gov.au/

How will digital meters work with rooftop solar panels?

Digital meters are compatible with rooftop solar panels. They can measure the electricity you send to the grid to ensure you benefit from any applicable solar feed-in tariffs.

I rent. Do I need the owner’s permission for a digital meter installation?

Provided we have your consent, you won’t need approval from the owner.

For more information on digital meters, visit the Australian Energy Regulator website.