We take the security of our customer’s information very seriously. Unfortunately, Alinta Energy is occasionally victim to scam threats that are directed to current or previous customers, so it’s important to be alert to the signs of these potential threats.
Scams can come from multiple forms, such as suspicious emails, fake alerts or calls from unknown numbers claiming to be Alinta Energy representative. Recent scams have tried to offer customers further discounts on their energy plans or have tried to claim outstanding payments from customer energy accounts. To do this they may request a customer’s personal details or financial information, including credit card and bank account details.
To make sure you are protected, we want you to feel safe in knowing the facts when it comes to sharing your personal and banking information with Alinta Energy.
We’ll always provide a customer reference number to you over the phone that can be used to reference your account details via our billing system later. Only authorised energy retailers and their affiliated sales channels will be able to verify and match your address using your MIRN (Meter Installation Registration Number).
If you think you may have provided a third party with your credit card or bank account details over the phone as a part of a scam, please contact your bank or financial institution immediately and notify us by calling 13 37 02.
Please contact your local police if you believe you may be the victim of fraud.
For more information and resources to help you recognise, avoid and report scams and other cyber security threats, please visit either of the government websites below.