Help & Support

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Further assistance

Pricing and plans

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Billing Payments

Billing and payments

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Meters

Meters and connections

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Help support

Financial support and assistance

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Treat yourself

Self-service

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Online Form

Moving home

Popular topics

Sneaky energy wasters

We examine how some of our household habits are wasting more energy than you might think.

Energy wasters

Switching to solar

Choosing the best solar plan depends on how much solar energy you feed-in and what you use.

Understanding solar

Monitor your energy usage

Access insights into your energy habits and usage by downloading the Alinta Energy app.

Discover our app

Got questions?

We've got answers

A bill is likely to be higher than expected due to a change in your energy consumption habits. We recommend doing a home energy audit and reviewing our tips to avoid bill shock.

If you are struggling to pay your bill, it's possible to request an extension in MyAccount or via the Alinta Energy app. There may also be other financial assistance options we can provide for you depending on your personal situation.

An estimated bill will occur when the distributor is unable to read your meter or they haven't provided us with your meter data. When this happens, we'll calculate the estimate based on your property's previous usage pattern.

To avoid future estimated bills, please make sure there is clear access to your meter and it can be read.

If you'd like to submit a self meter read as a correction to an estimate, this can be done via MyAccount.

A MyAccount error will occur if you're using the wrong login email or password. It's also possible that the phone number listed on your account isn't the one you're using to log in.

We have some helpful troubleshooting tips on the MyAccount information page.

If you're still encountering difficulty, please send us a private message on Facebook or call 1300 907 971.

If you're due a refund, it will automatically be credited to your next bill. You can check your current account balance by logging in to MyAccount or in the Alinta Energy app.

Your tariff and a breakdown of your usage costs can be seen on your bill under the section titled 'Understand your bill'. In this section you'll also be able to see whether your changes are based on an estimate or an actual meter read.

More information can be found via the helpful links below.

Topics we can help you with


Acknowledgement of Country
Alinta Energy acknowledges the Traditional Custodians of the land on which we live, work and conduct our business operations.  We acknowledge the continuing connections of Aboriginal and Torres Strait Islander Peoples to Country and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander people.

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